gets earlier every year..
delivery companies, DPD and Royal Mail have just announced revised, recommended
last posting dates for Christmas:
“Due to severe disruption
& back-logs with both Royal Mail and DPD courier deliveries, caused by
Royal Mail strike action, we are recommending that customers requiring a
pre-Christmas delivery, to order by 4pm Monday 19th December, selecting the Next
cut-off is still Thursday 15th December (orders placed before 4pm)
and Standard Delivery and First-Class Delivery is still by 4pm on Friday 16th
are still dealing with a backlog of deliveries, following several days of
strike action in November & December, and because of their delivery service
delays, many businesses have moved some, or all, of their deliveries to DPD.
caused DPD to suffer their own backlogs and delays in delivery services, as
they try to cope with the extra demand placed on their network.
depots have blocked dispatches for certain areas or even whole collections from
businesses, attempting to catch up and get back on schedule.
has been the weather, with freezing temperatures and snow fall across the UK, to
further hamper delivery vehicles.
at Chocolate Trading Co, plan well in advance for seasonal order volumes,
including arranging extra courier collections, ‘sweeper’ vehicles making extra
AM collections, as well as making sure our small team of warehouse &
production members are able to get all orders packed and ready for collection
by the couriers, on the day they were placed (Mon-Fri before 4pm for same day
dispatch), we are still very much at the mercy of the delivery companies to do
at Christmas, we try to offer our range of chocolate gifts for delivery before Christmas
as near as possible to the couriers last posting date recommendations.
already been several revisions this year, as either Royal Mail or DPD advised
of a change in their last posting date recommendations, and now we have had to bring
forward even further, our recommended last posting dates (see above).
are telling us that their delivery network, depots and sorting hubs will be
fully open as of Friday (16th Dec) morning.
reminder that Royal Mail are on strike Friday 23rd and Saturday 24th
December, so there will be no collections or deliveries on those days.
we’d like to thank all our customers, for their kind understanding and encouraging
feedback during what continues to be a very testing time for any online
retailer, regarding delivery delays. Please accept our sincerest apologies on behalf of the couriers entrusted with your delivery for any delays.
fully appreciate the frustration and the inconvenience a later than planned
delivery can cause, but your support for those taking industrial action has
been overwhelmingly positive.
our part, we will continue to pick and pack orders, making sure they are
properly and correctly labelled, ready for our usual collection times throughout
the day, whilst monitoring closely any updates from Royal Mail or DPD, on best