Security & privacy

Security

Your credit card information is encrypted which means that ONLY the receiver of the information (i.e. Chocolate Trading Co.) can read this information. To do this we use the industry standard Secure Socket Layer (SSL) 128 bit encryption technology (when in use you will see the padlock at the bottom of the browser) which is the recognised standard for secure transactions.

We have the BT Trustwise Secure Server certificate which ensures the strongest encryption currently available used by all reputable e-commerce stores.

Please note that general email correspondence is not encrypted and is, therefore, not considered a secure means of sending credit card details.

Should you have any queries relating to either privacy or security you can email enquiries@chocolatetradingco.com or telephone 08700 508244.

Customer Privacy

Your details are confidential and you will never receive unsolicited mail as a result of ordering from Chocolate Trading Company. The only information we collect about you is as given when you register or order. This information is primarily requested to offer a full and efficient customer service but also is used to compile a database for mailing our catalogue and any special offers or promotions to our customers, and only of requested. It is our policy not to sell or pass any of this information to any other organisations. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Cookies

Chocolate Trading Co will use ‘cookies’ (this is a small file stored on your computer) to track a user’s visit to our site and will not use cookies to collect personally identifiable information about you. This is used solely for statistical analysis.

However, if you wish to restrict or block the cookies which are set by our website or any other website, you can do this through your browser settings. The Help function within your browser should tell you how or alternatively go to visit www.aboutcookies.org  which contains information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.

However restricting cookies may impact the functionality of our site.

Our website uses some cookies which are essential in tracking your order and enabling to buy from us:

NameDescriptionExpiration
.belmos50

This cookie is used to store your identity when you log in to our website

On closing your browser or after 12 months if you select 'Remember Me'

Source
RefData

These cookies allow us to record the affiliate partner or shopping mall you found us through and report your purchase to them in order to issue any benefit or reward

After 30 days from your last visit to our website

ordertoken

This cookie allows us to remember your shopping basket as you browse our site

After 30 days from your last visit to our website


Google Analytics

Chocolate Trading Co uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to evaluate your use of our website and compile reports for us on activity on it.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.  By using the  website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can reject this cookie and information on how to do this can be found at: http://www.google.com/intl/en/privacypolicy.html

Details of these cookies are set out below:

NameDescriptionExpiration
__utma This cookie is written to your browser on first visit. This is used to determine unique visitors2 years from set/update.
__utmbThis cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie30 minutes from set/update.
__utmzThis cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within the site. The cookie is updated with each page view to the site.6 months from set/update.
__utmxThis cookie is used by Website Optimizer. This is used to enable us to ensure the visitor receives the best experience of our site.2 years from set/update.

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Delivery   |   Customer Services        Tel: 08700 508244   mon-fri  9-6pm